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This is highly unusual - the last outage was the DDOS attack and that was in October 2016. It's fortunate that this happened on a Friday towards the end of the day, however I'm with you. Do you have a SEV1 case opened in your community - I'm getting regular updates from the TAM in our private group but I do wish the status page was more informational.
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So...here's what I see in our private group. That seems broken as well.
This outage is unfortunate only a month after our launch, and on a day when we decided to create some strategic notes in a JIve doc rather than a Word doc attached to email, and send a link to an executive. Hooboy.
And as it turned out, this was a 5+ hour outage. One of our community managers is going to JiveWorld--I hope there will be some discussion about reliability there?
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There's no good way to spin a 5-hour outage. :-(
Our largest community, one we consider mission critical, was down for nearly 7 hours. For us it wasn't near the end of the day it was in the middle of the day during a period of highest utilization. While rare, this type of thing has happened before. Curiously, Jive has yet to release an RCA or even a statement about the cause and remediation plans.
My frustration in this incident has only grown with each day that passes where i have to fend off our IT department's questions.