Our site has been down for multiple days.
It was down yesterday during a key presentation to a key donor.
Can you please help us figure out why we are getting this "unauthorized user" message when we click into our subspaces from the main page tiles?
Please advise when this will be addressed?
Reviewing through your description, as you mention your instance is not accessible outside of your homepage, I would recommend submitting a case in your customer group ( MyJive Secret Support Group Administration FAQ ) as a next step as this will allow for a member of our support team to review through your instance directly and assist in restoring access.