Hi noe cardenas,
Reviewing through your request, there are a couple of options available for engaging with our Professional Service (PS) team, who can assist in developing customer reports for your instance.
1. Reach out to your account manager or a sales team directly at - Contact | Jive Software
2. Submit a case in your support group ( MyJive Secret Support Group Administration FAQ ) requesting a PS engagement and a member of our support team can get an engagement request submitted for you with our PS team.