3 Replies Latest reply on May 23, 2017 9:45 AM by jesse.fuller

    System Defined Groups and Place Permissions

    jslavin@marketo.com

      Hello All,

       

      Currently we have a place that we want all to be able to view, including people not logged in to Jive. A logged in member can view the place, but someone not logged in cannot.

       

      I was wondering if this had to do with the settings of the System Defined Group "Everyone" and if so, how do I modify those settings. I have looked at the permissions for the place in the overview panel, and it appears to be open for all to access.

      Thank you!

        • Re: System Defined Groups and Place Permissions

          Hi Jason Slavin,

           

          Reviewing through your description, if guest access is enabled for your instance, I would expect the "everyone" user group to control permissions for unauthenticated (guest) accounts in your instance. For more information on permissions, you might find the following helpful - Managing Permissions

           

          However, if you are assigning the "everyone" permission group view access and guest accounts are still not able to view content, I would suggest submitting a case in your customer group ( MyJive Secret Support Group Administration FAQ ) as a next step where a member of our support team can assist with further investigations. When submitting the case, if you could provide a link to the space you are wanting guest accounts to have access to, this should assist with their investigation.

           

          Thanks!

            • Re: System Defined Groups and Place Permissions
              jslavin@marketo.com

              Hi Jessie,

               

              Thank you so much for taking the time to answer my question. I looked through the documentation you provided, but was still unable to find that for which I was looking.

               

              “Everyone” is a system defined group, and I have attached a screen shot showing it. It is permissions for this group that I am unable to change.

               

              I will also connect back with JiveWorks secret group to see if they can help.

               

              Please let me know what you think.

               

              Thank you,

              Jason

                • Re: System Defined Groups and Place Permissions

                  Hi Jason,

                   

                  Thanks for the screenshot. Permissions for this group should be available via your admin console >> permission tabs, depending on what permissions you are wanting to assign out. From your description, this will most likely be the space permission tab:

                   

                   

                  However, if you are not seeing this as an available option in your instance, a private support case would be the best next step as further investigations into your specific instance would be needed.

                   

                  Thanks!