1 Reply Latest reply on May 19, 2017 10:30 AM by ryanrutan

    Message half published

    priyanka_k

      We are having messages which are visible to moderators and adminstrators after the completion of moderation while normal users are getting "Unauthorised" message.

      What should we do in this case so that the normal users will also be able to view these messages?

      Please advise.

        • Re: Message half published

          This sounds like a general support question, and I would recommend filing a support case for this specific scenario.

           

          I would possibly check out the:

          Documentation - Jive Software

          for any specific moderation topics.

           

          In general, I would double check the permission sets for the messages.  Make sure they are in a public and/or rightly permission'd space.  From the steps you described and how I use moderation here in the JiveWorks....things should work once the content has been approved as long as the permissions are in order.