2 Replies Latest reply on Jun 1, 2017 9:36 AM by jesse.fuller

    Disconnect a deleted document


      When a user forgets to disconnect his local file from Jive before they delete the document in the community (after migration to another platform), on subsequent file opens they get the message that the document cannot be found on the server, it may have been deleted. Since JIVE says "Not connected" there's no way to unlink the file.

      How can a file be unlinked from Jive after it has been deleted from the server? The only way I found was to remove custom properties, but that carries the risk that other metadata is being removed as well, not just what is related to Jive. Thanks, your answers will be appreciated.