When we set up users to bring into the Jive instance, we made the email address the default: email@example.com. However, Microsoft Azure seems to have brought in user ID as well (first initial + last firstname.lastname@example.org), and is setting up duplicate profiles in the process.
Has anyone else had this happen? How did you fix it?
Reviewing through your description, I would recommend submitting a case in your customer group ( MyJive Secret Support Group Administration FAQ ) as a next step, so that a member of our support team can assist in reviewing through your specific SSO configuration and provide guidance.
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