1 Reply Latest reply on Jun 1, 2017 10:21 AM by jesse.fuller

    Not able to change activity in News Streams

    Krista Sherer

      For some reason I am not able to change anything in the New Streams section in my preferences other than in Following or News Digest. Why can't I check the email box or change the activity?

       

        • Re: Not able to change activity in News Streams

          Hi Krista Sherer,

           

          Reviewing through your description, I see where you had also submitted this as a case in your customer group. Please find a summary of the case below:

           

          I've taken a look at your instance and it appears that these two streams have Notify Users set to "Off" on their settings, which is why the options to enable emails and adjust the activity drop down are greyed out.  These streams are set up at a system level for All Registered Users, so changes to how these notifications are set up would need to be done by an Admin if you wish to have email notifications sent for these streams to all of your registered users.

           

           

          This document outlines our News feature quite extensively, I'd suggest checking out the section on Everyone News Streams which are the ones that users are not able to toggle on/off in their preferences as they are global settings: All About the News Feature

           

          Thanks!