Hi Kyle Hunt,
Reviewing through your request I would recommend submitting a case in your customer group ( MyJive Secret Support Group Administration FAQ ) as as next step, so that a member of our support team can perform further investigations specific to your instance. Additionally, if an error page is presented to the user which contains debug information, please attach a copy of that text to the case for review.
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Hi Jesse, this has been resolved.
Kyle Hunt Systems Administrator
New Era Cap Co., Inc. 160 Delaware Ave., Buffalo, NY 14202