I apologize for your case has not been seen to. These is currently a large backlog for support but we are working diligently to resolve this. As for your questions, the case status should be visible in your Secret Community Group. As for the second question, I cannot comment as this will need to be handled in a support case. I can note that if you are using Gamification there was a recent outage that has been causing a lot of customers issues.
Hi Mat Wojdyla
Quick follow up question here. I do not think I have access to my Secret Community Group, as I don't go there when I click on the "My Jive Group" from the Product & Support tab. There is another individual in my organization that likely has access; I'm not entirely sure, but she is out for the next week. Is there any other way I can request access to my Secret Community Group here, without having to wait on my coworker?