I think the issue is that the emails get converted to discussions not questions in the outlook process. The Jive ask a question tile is looking for questions when it returns results.
It is a good point and adding an Ideas for Jive to either include discussions as possible posts that answer a question. Or possibly give the option to convert to a question in Outlook.
We do have a solution for you in our Search/Ask a Question tile as part of our Tiles by Social Edge that can be helpful. You can configure our search tile to return up to 3 sections of information. You can pick what kind of information you want to return (blogs, discussion etc..) and from which place. There is a configuration panel so there is no HTML required to modify this. You also control all of the look and feel such as fonts and colors. The tile is called search, but you can optionally add the footer (as shown below) to "ask a question". I asked a team member to double check that we can do exactly what you are suggesting - show both questions and discussions so you can pick up the outlook posts.
We currently have 7 tiles all priced between 3-5k. Here is one example of the search tile below
I hope this was helpful.
Hi Andrew Kratz - thanks very much for your reply
I still think this is a bug. Jive recently delivered functionality to enable the Ask tile to return results for questions, discussions, blogs, videos and documents which is excellent. It just doesn't return the result if the question is added through Outlook (convert to discussion/mark as question). It does appear in the 'unanswered questions' tile
- When I click on the email and click 'Convert to Discussion' from Outlook, I have the option to 'Mark this discussion as a question'.
- The question appears in my recent activity superlist tile, and in the 'unanswered questions' tile.
- It doesn't appear in results when I enter a term from the title in 'ask' tile (even though I have enabled all the content types in the tile).
ah, ok. Then yeah, it does sound like a bug if you have the option to mark it as a question. Or as you said, discussion should certainly be in the ask a question tile as content that could resolve the users question.
Unless someone comes back with a bug number I think you have to post this in your secret group/portal with Jive so support can log a bug or point out which defect is out there.
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Yes I will do that. I always like to know if others are experiencing the same issue. Thanks