1 Reply Latest reply on Jun 27, 2017 6:38 AM by Ryan Rutan

    Automatically login a Support Central(SC) user into Jive community when user performs coveo search

    stodkar Novice

      We have an integration of Coveo search with Jive. It is used to search content from jive and the contents links are displayed as a search result.

      Both Coveo and Jive are SSO configured.

       

      When user clicks on a link from search result ( discussion or document etc..) it will be redirected to the page but user is not logged into communities.

      If the user is authenticated through SSO in Coveo we want to create an SSO session in jive and auto login the user which is not happening now.

       

      Can we write an interceptor for such use case to login user seamlessly using SSO?

       

        Any pointers on this will be appreciated !

        • Re: Automatically login a Support Central(SC) user into Jive community when user performs coveo search
          Ryan Rutan Guru

          The short answer is Yes.  Creating an interceptor/Filter to read the SSO cookies, identify the user to establish the session and log them in is very much possible on On-Premise/Hosted versions of Jive (but not Cloud).  Cloud uses a standard SAML(2) SSO configuration, but I'm not 100% sure if it auto-detects when a session isn't established.

           

          As for pointers, on the On-Premise/Hosted versions ... there are a lot of moving parts and hard to get started as these integrations tend to be a bit entailed.  If you wanted one built, you'll probably be better off going to Jive PS / Partner with SSO plugin experience to get started or deliver the full thing.  For example, here is an old document: Example: Authentication and Authorization  from a long time ago, but the SSO model has evolved since then....with a lot of nuance is involved.

           

          In the short-term, I would recommend having users select the "remember me" option (assuming its enabled) when logging in ... to minimize the impact/need for an SSO auto-login feature.

           

          While not the best answer, I hope it helps.

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