9 Replies Latest reply on Aug 1, 2017 7:07 AM by fernandomg

No longer able to add attachments to Task comments on Chrome. OK on Firefox

fernandomg Jun 29, 2017 7:24 PM

Using Version 59.0.3071.115 (Official Build) (64-bit)

When uploading document (e.g. abc.docx) I get a red bar up top saying there was an error. Only happens on chrome.

Re: No longer able to add attachments to Task comments on Chrome. OK on Firefox

susan.ridgeon Jul 5, 2017 2:34 AM (in response to fernandomg)

Hi Fernando,

Do you have a screenshot of the error please?

Can you also please provide the name of the Project and the Task that you are trying to add the attachment to? I can thenraise this with the Producteev team for you.

Thank you in advance,

Susan
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- Re: No longer able to add attachments to Task comments on Chrome. OK on Firefox
  
  fernandomg Jul 18, 2017 2:24 PM (in response to susan.ridgeon)
  
  Hi Susan Ridgeon attached an screen shot after I tried to add an attachment (simple .pdf file) to a comment "test".
  
  This problem is ongoing in Chrome. Not in Firefox.
  
  BTW all my team members report same problem, not just me.
  
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  - Re: No longer able to add attachments to Task comments on Chrome. OK on Firefox
    
    susan.ridgeon Jul 20, 2017 4:36 AM (in response to fernandomg)
    
    Hi Fernando,
    
    Thanks for providing the additional information. I was unable to replicate the same red bar error on Chrome, however, the .pdf document didn't upload.
    
    I have raised this issue with the Producteev team to investigate. Once I have an update, I will post back to the this thread.
    
    Kind regards,
    
    Susan
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    - Re: No longer able to add attachments to Task comments on Chrome. OK on Firefox
      
      fernandomg Jul 24, 2017 11:13 AM (in response to susan.ridgeon)
      
      Thanks. I look forward to hearing from you.
      
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    - Re: No longer able to add attachments to Task comments on Chrome. OK on Firefox
      
      fernandomg Jul 28, 2017 5:58 AM (in response to susan.ridgeon)
      
      Hi Susan Ridgeon:
      
      Any news / progress on this issue? WE often have to attach files to tasks and is quite inconvenient. I imagine the same is true for other users.
      
      Thank you so much for your kind interest and attention.
      
      Fernando
      
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      - Re: No longer able to add attachments to Task comments on Chrome. OK on Firefox
        
        susan.ridgeon Jul 28, 2017 6:18 AM (in response to fernandomg)
        
        Hi Fernando Martel Garcia
        
        I have followed up with the team for an update for you. I will post back once I have any information.
        
        Thank you for your patience.
        
        Regards,
        
        Susan
        
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      - Re: No longer able to add attachments to Task comments on Chrome. OK on Firefox
        
        susan.ridgeon Aug 1, 2017 3:57 AM (in response to fernandomg)
        
        Hi Fernando Martel Garcia
        
        The engineer was unable to reproduce the issue, and they believe it maybe related to a chrome extension. Have you tried using an incognito window? As this should disable the extensions.
        
        Regards,
        
        Susan
        
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        Re: No longer able to add attachments to Task comments on Chrome. OK on Firefox
        
        fernandomg Aug 1, 2017 6:54 AM (in response to susan.ridgeon)
        
        OK. Thanks. It works in incognito mode. I guess I'll have to find out
        which extension is causing the trouble.
        
        Fernando
        
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Re: No longer able to add attachments to Task comments on Chrome. OK on Firefox

fernandomg Aug 1, 2017 7:07 AM (in response to fernandomg)

Susan Ridgeon Thanks for the feedback. I tested all my extensions and can confirm that the offending extension is:

Google Analytics Opt-out Add-on (by Google)

It is a common extension used so that Google Analytics ignores visits to our website from our own employees in compiling visit statistics.
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