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Re: No longer able to add attachments to Task comments on Chrome. OK on Firefox
susan.ridgeonJul 5, 2017 2:34 AM (in response to fernandomg)
Hi Fernando,
Do you have a screenshot of the error please?
Can you also please provide the name of the Project and the Task that you are trying to add the attachment to? I can thenraise this with the Producteev team for you.
Thank you in advance,
Susan
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Re: No longer able to add attachments to Task comments on Chrome. OK on Firefox
fernandomg Jul 18, 2017 2:24 PM (in response to susan.ridgeon)Hi Susan Ridgeon attached an screen shot after I tried to add an attachment (simple .pdf file) to a comment "test".
This problem is ongoing in Chrome. Not in Firefox.
BTW all my team members report same problem, not just me.
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Re: No longer able to add attachments to Task comments on Chrome. OK on Firefox
susan.ridgeonJul 20, 2017 4:36 AM (in response to fernandomg)
1 person found this helpfulHi Fernando,
Thanks for providing the additional information. I was unable to replicate the same red bar error on Chrome, however, the .pdf document didn't upload.
I have raised this issue with the Producteev team to investigate. Once I have an update, I will post back to the this thread.
Kind regards,
Susan
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Re: No longer able to add attachments to Task comments on Chrome. OK on Firefox
fernandomg Jul 24, 2017 11:13 AM (in response to susan.ridgeon)Thanks. I look forward to hearing from you.
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Re: No longer able to add attachments to Task comments on Chrome. OK on Firefox
fernandomg Jul 28, 2017 5:58 AM (in response to susan.ridgeon)Hi Susan Ridgeon:
Any news / progress on this issue? WE often have to attach files to tasks and is quite inconvenient. I imagine the same is true for other users.
Thank you so much for your kind interest and attention.
Fernando
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Re: No longer able to add attachments to Task comments on Chrome. OK on Firefox
susan.ridgeonJul 28, 2017 6:18 AM (in response to fernandomg)
I have followed up with the team for an update for you. I will post back once I have any information.
Thank you for your patience.
Regards,
Susan
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Re: No longer able to add attachments to Task comments on Chrome. OK on Firefox
susan.ridgeonAug 1, 2017 3:57 AM (in response to fernandomg)
The engineer was unable to reproduce the issue, and they believe it maybe related to a chrome extension. Have you tried using an incognito window? As this should disable the extensions.
Regards,
Susan
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Re: No longer able to add attachments to Task comments on Chrome. OK on Firefox
fernandomg Aug 1, 2017 6:54 AM (in response to susan.ridgeon)OK. Thanks. It works in incognito mode. I guess I'll have to find out
which extension is causing the trouble.
Fernando
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Re: No longer able to add attachments to Task comments on Chrome. OK on Firefox
fernandomg Aug 1, 2017 7:07 AM (in response to fernandomg)1 person found this helpfulSusan Ridgeon Thanks for the feedback. I tested all my extensions and can confirm that the offending extension is:
Google Analytics Opt-out Add-on (by Google)
It is a common extension used so that Google Analytics ignores visits to our website from our own employees in compiling visit statistics.