7 Replies Latest reply on Mar 28, 2018 7:14 AM by devi59

    Producteev - notification emails stopped working

    sarahpymeaton

      Hi,

       

      Notification emails across my entire network have stopped being received.  I have been on to our email provider and white-listed "@producteev.com" but still no messages are getting through to any of my users.  Could you check whether anything is being blocked from the Producteev end please?

        • Re: Producteev - notification emails stopped working

          Hi Sarah Pym-Eaton

           

          We can only check individual email addresses.  I looked at yours and all the emails had dropped, so your address was removed from the bounce list.

           

          Please provide the emails of any other users having the same issues.

           

          Thanks,

           

          Susan

            • Re: Producteev - notification emails stopped working
              sarahpymeaton

              Hi Susan,

               

               

               

              Thanks for your response.

               

               

               

              Below is a list of the email addresses that have been affected (all suffixed with @pymandwildsmith.co.uk)

               

               

               

              miroslaw.adamczyk

               

              jade.austin

               

              claire.boulton

               

              kim.bowman

               

              rob.chatfield

               

              pat

               

              kev

               

              michael

               

              emma

               

              dorota

               

              anne

               

              verity.jones

               

              stacey

               

              kirsty

               

              colin

               

              max.mckay

               

              ian

               

              steve

               

              wendy

               

              marie

               

              shannon

               

              jamie.stubbs

               

              chris

               

              mark.winning

               

               

               

              Kind regards,

               

               

               

              Sarah Pym-Eaton

              Finance Manager

               

              T 01889 565653    F 01889 567064    E   sarah@pymandwildsmith.co.uk

              Pym & Wildsmith (Metal Finishers) Ltd, Bramshall Industrial Estate, Bramshall, Uttoxeter, Staffordshire, ST14 8TD

               

                 

               

              Registered Office Ebenezer House, Ryecroft, Newcastle-under-Lyme,Staffordshire, ST5 2BE Registered in England & Wales Company No. 06813743

               

              This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender immediately. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

                • Re: Producteev - notification emails stopped working

                  Hi Sarah Pym-Eaton

                   

                  Thanks for providing the requested.  Please see my updates below:

                   

                  miroslaw.adamczyk - Verification email reset and is showing as processed and delivered.

                   

                  jade.austin - No suppressions.  Emails showing as processed and delivered.

                   

                  claire.boulton - No suppressions.  Emails showing as processed and delivered.

                   

                  kim.bowman - No suppressions.  Emails showing as processed and delivered.

                   

                  rob.chatfield - No suppressions.  Emails showing as processed and delivered.

                   

                  pat - No email activity

                   

                  kev - No suppressions.  Emails showing as processed and delivered.

                   

                  michael - No suppressions.  Emails showing as processed and delivered.

                   

                  emma - No email activity - Not a member of any Networks. No Activity

                   

                  dorota - No email activity

                   

                  anne - No suppressions.  Emails showing as processed and delivered.

                   

                  verity.jones - No suppressions.  Emails showing as processed and delivered.

                   

                  stacey - No suppressions.  Emails showing as processed and delivered.

                   

                  kirsty - No suppressions.  Emails showing as processed and delivered.

                   

                  colin - No suppressions.  Emails showing as processed and delivered.

                   

                  max.mckay - No suppressions.  Emails showing as processed and delivered.

                   

                  ian - Emails dropped. Removed from bounce list.

                   

                  steve - No suppressions.  Emails showing as processed and delivered.

                   

                  wendy - No suppressions.  Emails showing as processed and delivered.

                   

                  shannon - No suppressions.  Emails showing as processed and delivered.

                   

                  jamie.stubbs - No suppressions.  Emails showing as processed and delivered.

                   

                  chris - No suppressions.  Emails showing as processed and delivered.

                   

                  mark.winning - Emails dropped. Removed from bounce list.

                   

                  Regards,

                   

                  Susan