3 Replies Latest reply on Jul 17, 2017 2:25 AM by susan.ridgeon

I am trying to reset my password but not getting emails.

waqar865 Jul 13, 2017 8:27 AM

I am trying to reset my password but not getting emails. many users in support forums faced this problem and their email id was removed from bounce list to resolve this issue.will this be my case. my email id is waqar.aaliyaan.com@gmail.com

Re: I am trying to reset my password but not getting emails.

susan.ridgeon Jul 14, 2017 3:18 AM (in response to waqar865)

Hi Muhammad Waqar Aslam

Your email had bounced. It was removed from the bounce list and the password reset email was resent. This is now showing as 'Delivered'.

Can you please confirm?

Thanks,

Susan
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- Re: I am trying to reset my password but not getting emails.
  
  waqar865 Jul 14, 2017 9:30 AM (in response to susan.ridgeon)
  
  Hello Susan,
  
  Yes I got the email and now everything is working fine.thank you so much
  for your help.
  
  Regards,
  Muhammad Waqar Aslam
  
  On Fri, Jul 14, 2017 at 3:18 PM, Susan Ridgeon <
  
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  - Re: I am trying to reset my password but not getting emails.
    
    susan.ridgeon Jul 17, 2017 2:25 AM (in response to waqar865)
    
    You are welcome. Thank you for the confirmation.
    
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