YES! Same! I've been meaning to submit this to support for months, it's really frustrating our users who are not progressing with their points. Thanks!
Thank you for reaching out to Jive Support, and I'm sorry to hear that you're having this issue. From the sound of it, you may be encountering a bug with Jive Rewards. In order for Jive Support staff to investigate this issue within your Jive instance, you'll need to open a support case in your secret group. From there, a member of the Support staff will work with you confidentially.