Since a couple of days, some users are experiencing troubles to access Jive Daily in our instance. From the first investigations, it seems that Huawei users are specifically impacted. We're still searching the root cause and I want to know if someone here is experiencing the same issue... We started to get complaints during the week of the 17th of July... I saw that there was a Jive Daily update on 16th of July... possible link with the issue on Huawei? Don't know... We're using ADFS to authenticate on the app.
In order for Jive Support to assist with this issue, you'll need to open a formal Support Case within your secret JiveWorks Group, where a member of Jive Support will work with you to troubleshoot the issue in a confidential manner.