1 Reply Latest reply on Aug 7, 2017 2:21 AM by susan.ridgeon

    No password reset email

    bbullock

      I have a client that is unable to reset their password as emails are not coming through following use of the password reset form.

      Email address is steve.northage@mountstreetllp.com

        • Re: No password reset email
          susan.ridgeon

          Hi Ben Bullock

           

          All emails are showing as processed and delivered to that email address.  However, I went ahead and resent the password reset email.  This is also showing as processed and delivered:

           

          I would suggest reaching out to your IT team to review the incoming emails from producteev.com, or email provider to get them to review mail server settings and spam filters.

           

          Thanks,

           

          Susan