4 Replies Latest reply on Aug 14, 2017 9:01 AM by jhoward

    How to see who on your team is answering questions & how fast?

    jhoward

      Question response time is one of the items our executives look at when calculating ROI. Problem is I don't know which member(s) of my team to coach to improve our question response time because it doesn't break the metrics down by user, just the date. Does anyone know of a way to gather this information w/o using the data export? Development - or even it's surrounding areas, is not one of my strengths . Thanks in advance!