Did you hear from anyone from Jive yet? I can follow up internally if not.
Hello Libby and Jive Team,
Once again we signed up for a class, even got a reminder the class would begin in 1 day. And took time out of work this morning to attend a class that never happened. With no cancellation update or communication of any kind from the JIVE team or Jez martin that the class was not going to happen.
Will someone please get back to me and let me know what is going on with your class schedule and sudden cancellations without notice?
It is crucial for us at American Express to migrate to the JIVE platform and training is an essential part of that. We need to be certain that when we sign up for a class and take time from our extremely busy schedules, that the class will actually happen.
It’s important we get notified in advance when a class is cancelled or rescheduled.
Thanks very much for your time and help!
Senior Engineer II, Technology Transformation
19640 N 31st Ave
Phoenix, AZ 85027
office: 602 766 2211
mobile: 602 402 0015
I can totally dig into this internally. Can you tell me how you are signing up for the classes? I believe Jez is leaving the company so a ball was most likely missed or dropped when he left. If you can provide me with the link or more info about how you are signing up, I can find out who receives the scheduling for that.
So very sorry for the inconvenience for you and your team.
I apologize for the error on our part. We understand how important it is for your success to be enabled on the Jive platform. There's no excuse - we messed up and let those two classes fall through the cracks. I am sorry you had to waste your time waiting for the classes to begin. Now that the gap has been identified we have it covered and this shouldn't happen again.
Meanwhile, so you don't have to wait another two weeks to take the class, I'm sending you an email with time windows for you to choose from based on your schedule. I just need a few hours to gather availability and then will send off your options to choose from.
Thank you for raising awareness of the issue,
I appreciate you getting back to me so quickly. Is this the best place to communicate with the JIVE team? I wasn't sure who to contact since the meeting organizer did not respond. Libby stepped in to help but I don't believe she is our support contact for American Express. Do you happen to know who that is?
The training I have taken has been great!!!!
Looking forward to the next classes.
I'm the JiveWorks community manager and you should feel free to reach out to me whenever you need help. I can't always help but I'm a good place to start.
We are trying to pinpoint your account manager and will get back to you shortly.
In the meantime, Christy can help you get started with classes again. We are so sorry for your experience and hope to make it right!
Awesome – Thanks Libby!
Have a lovely weekend.
1 person found this helpful
Hi Amy, I'm going to direct message you the full list of contacts to you right now so you know exactly who can assist you if you need anything. As Libby Taylor said, you can come to her or I (we are the Community Manager duo in JiveWorks) at any time and we will do our best to find you the answer you need!