For more information on services provided through our hosting team, you might find the Hosting Services FAQ document in the Jive Hosting Group helpful (as this is a private group you will need to request access before being able to view the document).
Specifically to back-ups, the https://community.jivesoftware.com/docs/DOC-73788#jive_content_id_Data_Backup_and_Disaster_Recovery section should be relevant.
Thanks for the reply, Jesse. How do I request access to the group? So far I have navigated to the group, and clicked "Join Group". Is there an approval process that has to happen before I am able to access the information in that group?