1 Reply Latest reply on Aug 20, 2017 10:49 PM by gvdd

    Can I edit the "Welcome" email to new users in Jive Cloud?

    akoplen

      For our Jive Cloud instance, we want to understand what flexibility we have with the "Welcome" email that is sent to new users.

      • Where in the admin console can we see the settings for this email
      • Can we edit the message in the email? Do we have to open a support ticket for this?

       

      Thanks!

        • Re: Can I edit the "Welcome" email to new users in Jive Cloud?
          gvdd

          Setting when manually creating a new user

          People > Create User

          You have a checkbox "Send Welcome Email"

           

          Setting when you allow users to create their own account

          People > Settings > Registration Settings

          Under "New Account Settings" you can enable/disable the welcome email

           

          Content of the emails can be changed if you go to

          System > Settings > Message Templates

          Look for "New User Welcome Email (Email sent to welcome a new user after they register.)" 

          Or "User Creation Welcome Email (Email sent to welcome a new user after their account is created by an admin.)"