Hello- Over the year, I've heard of various clients having an issue registering for our Community Site because they never received the confirmation email. I just needed to register a personal email address to test something in the Site and I have not received that confirmation email. This is very frustrating for new members attempting to join and greatly impacts our growth and engagement. Has anyone else experienced this issue with registration?
Reviewing through your inquiry, I would recommend submitting a case in your customer group ( MyJive Secret Support Group Administration FAQ ) as a next step, so that a member of our support team can assist in reviewing through the configuration for your specific instance.