We are not able to find usernames having underscore(s) using the @mention feature.
Is this a known issue?
Is there a way around this?
This one is known I believe as bug CLOUD-1367 (Unable to @mention users with an underscore in their name)
You can find it mentioned in Known & Fixed Issues in Jive-n and Jive-x Current Release (2016.3)
Possible workaround is maybe to replace '_' by '-' in these usernames
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