6 Replies Latest reply on Oct 10, 2017 10:00 AM by mikhaillenko

    Rich Text Editor fails in Blog Posts

    mikhaillenko

      Hi Jivers,

       

      The president of our company is trying to write a Blog Post, but no rich text editor appears. To make matters worse his text color is white, which means 1) he can't read what he's writing, and 2) he's not in HTML-view mode.

       

      I searched the Community to see if this is a known issue, nothing turned up. He's new to Jive so it's important this be a positive experience, so I'm trying to avoid full-blown troubleshooting if anyone knows what might be the cause.

       

      I'm suspecting it might have to do with bandwidth, cookies, and/or browser version. I'm throwing out a lifeline to see if someone else who's experienced this can spare me the Jive Support Case and attention-demanding questions otherwise required, and to help others who might have the same issue.

       

      Kindly,

      Mikhail