2 Replies Latest reply on Oct 18, 2017 11:20 AM by Sarah O'Meara

    new required "reason for contacting support" for support cases

    moby

      while opening a support case today, I encountered a new required field, "reason for contacting support".

      could you please explain what you're trying to achieve here, and why is this different from the other required field, "type of case"?

       

      how about a "something else" value, since this field is required. None of the choices offered matched the reason I'm contacting support today.