0 Replies Latest reply on Oct 26, 2017 1:56 PM by adamjukes

    Difference in SSO failure error in V9

    adamjukes

      Hi

       

      Can anyone help me with the following.

       

      We have just upgraded from V8 to V9 on prem.

       

      On v8 if SSO authentication failed it would land on a sso-error.jspa page which we then edited to provide further instructions.

       

      Since upgrading to V9 it no longer lands on this page and gets caught in an infinite loop of a quick error then retrying, this is creating a very poor user experience as they don't even have time to read that its an SSO error.