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Can you manually award the person singularly? Not via CSV?
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I was getting this error consistently and had filed a private support case. The solution for me ended up being.
- I went into the rewards system> events and assigned a single point to the event "Your Profile or Content was viewed by someone", I then had to manually visit each person's profile(this is obviously extremely time consuming, you can give all events a single point and hopefully the user will at least complete one event). It won't give a quest if they have zero points, even if they are listed as a player.
- Make sure your format is CSV and not CSV UTF-8 ( this was actually having an effect on user name match)