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Hi Barry, my understanding is that if you wish to collaborate on a Word, PPT or Excel file using the Jive for Office plug-in, you must upload the file into Jive as a File type. You cannot use the Jive for Office plug-ins on documents attached to Documents or Discussions. You must UPLOAD the file as a File content type into Jive to co-author on it.
For the example of the uploaded File that did not work, I would ensure that the user in question has installed the Jive for Office plug-in, and also if editing had been restricted to specific individuals on this particular piece of content - click Edit when viewing this content in Jive, and check the Advanced Options section.
Hope this helps!
Thanks Morgan. I have been training our users to use the File content type if they have office files that they want others to collaborate on and the message seems to (very slowly!) be getting through. We have experienced occasional issues where even this has not worked properly, but we seem to have traced it to an issue where that particular users Jive for Office plug in needs updated. Once the plug in has been updated, the issue is resolved.