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Re: Our previous community manager has left the company. How do we disable the user without deleting their content from the community?
1 person found this helpfulYour content should be ok as long as you don't delete the account. When you look at content that was created by someone who has left, instead of seeing their picture, you see the grey silhouette. You see examples of this within the older Jive content if you poke around.
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Re: Our previous community manager has left the company. How do we disable the user without deleting their content from the community?
Is there a way to delete the account (to free up an account space) without deleting the content? Our community has several people who have left, but we are unable to remove their accounts because of the important pieces of content they have contributed to the community.
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Re: Our previous community manager has left the company. How do we disable the user without deleting their content from the community?
2 people found this helpfulJust deactivate (rather than deleting) the account. That will leave all their content in place, and deactivated users don't count towards your licensed user total.
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Re: Our previous community manager has left the company. How do we disable the user without deleting their content from the community?
Will the content still show who it was created by? Even though they are deactivated?
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Re: Our previous community manager has left the company. How do we disable the user without deleting their content from the community?
1 person found this helpfulYes, but the link to the original author's profile just shows "Deactivated" as the link from Helen Chen below shows if you hover over it.
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Re: Our previous community manager has left the company. How do we disable the user without deleting their content from the community?
1 person found this helpfulAgree
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Re: Our previous community manager has left the company. How do we disable the user without deleting their content from the community?
1 person found this helpfulYou can "deactivate" a user and their content will be maintained.
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Re: Our previous community manager has left the company. How do we disable the user without deleting their content from the community?
1 person found this helpfulHere is an example of what it looks like: https://community.jivesoftware.com/people/kyanring/content
The only concern I would have on this is if someone leaves a comment, is there anyone to respond? I'd make sure that you follow the space that the content is in if that is a concern of yours.
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Re: Our previous community manager has left the company. How do we disable the user without deleting their content from the community?
1 person found this helpfulOr add the new person as an additional Author/Editor on all the content the person leaving created.
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Re: Our previous community manager has left the company. How do we disable the user without deleting their content from the community?
1 person found this helpfulI ran into that recently - that works for documents, but I am not sure that it works for all content types. I think I had an issue with blogs. I am a little suspicious of discussions for this too…
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Re: Our previous community manager has left the company. How do we disable the user without deleting their content from the community?
Thank you ALL for your help. I appreciate it. I think the deactivated user function will work perfectly.
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Re: Our previous community manager has left the company. How do we disable the user without deleting their content from the community?
Any time - and don't forget to mark answers as Correct or Helpful - and Like.
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