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There's always been issues with cutting content from a MS Word doc and pasting it directly into Jive. There's so much extra code that gets included in the Jive doc as a result and it can end up producing junk. If you ever want to see this extra invisible code from MS Word, you can switch over to the HTML editor after you copy the content into the Jive doc.
The solution is to copy the text into a text editor like NotePad to strip out the extra formatting code,THEN past the NotePad content into the Jive doc.
Thank you very Libby for putting across this remedy to this issue. I really appreciate this.
I will pass I the same to my internal client and hopefully she will use the same to over come her issue.