1 Reply Latest reply on Mar 1, 2018 8:41 AM by Sarah O'Meara

    Why does Jive Software Status page say Rewards is operational when it is down for us? (March 1, 2018)

    Keeley Sorokti

      We have had a case open since mid February when we noticed that badges weren't being awarded properly. Now we also notice that points aren't working either. We are in the Phoenix data center on Cloud.

       

      The Jive Software Status page shows that Rewards is operational when it isn't. We are escalating our case.

       

      But why does the software status page say it is operational?

       

      This is a call for help. Please restart the Rewards server. This is a down part of the system that has been down for weeks.

       

      Related: Is Jive Rewards down? from Cathy Liu