Steps to change email notifications settings :
- Go to "Admin Console" -- > "People" tab of your jive community
- Select "Settings" section under "People" tab.
- Go to "Global Profile Settings" where you will find an option to update "Email Notifications" at the end of the page.
Hope that works for you!
I"m afraid that will turn off all notifications for customers, when all I really want to do is kill the weekly update email that the system generates.
I tried setting the system property for the digest to false (jive.digest.enabled = false) under "Admin Console" >> "Spaces" >> "Settings" >> "Extended Properties"
We'll see if that works...I'll let you know if our weekly update sends this Thursday!
I'm confused here because you say "...shut off the weekly update emails". but you don't want to do it globally? Aren't there really only two options here:
- Off for all
- On for all, managed by individual user preferences
Won't "jive.digest.enabled = false" do the same as Option #1 above? And if that's not what you want, then how is your goal different from #2?
I do want to turn off the weekly update emails globally, but I don't want to turn off all notifications. Maybe I am confused here, but in my mind killing the weekly update is not the same as turning off notifications as Paras suggested. Am I incorrect in that assumption?
As an aside, setting "jive.digest.enabled = false" under "Admin Console" >> "Spaces" >> "Settings" >> "Extended Properties" did not kill the weekly update
Off topic, but I'm curious as to why you want the digests turned off.
We find that it drives a ton of traffic and engagement to our community.
All we seem to get is customer complaints about the digest; mainly around the lack of relevant content that gets included or the amount of outdated content that gets included.
Just proves that every community is different.
I'd say pop in a support ticket for this and you should get a clear answer by the start of the week. Nice try on the enabled=false parameter.
I concur that the weekly digest Emails can be worthless if the communities (spaces or groups) that an end user is following are stagnant. For example, if I follow our internal Classifieds group and nothing new has been posted for weeks, I will still see the same exact digest information in every weekly email. That's because it'd doing it's job: sending me the list of most recent activity for the community. Sure, nothing has been posted for weeks, but the last few posts are STILL the most recent. it's a bit of a conundrum.
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In case anyone was curious, response from Lithium Support below.
The system property that controls this is not customer facing so just let us know if you would like to have it turned back on.
Technical Support Analyst
Lithium JX Support