4 Replies Latest reply on Apr 23, 2018 10:27 AM by janicemak

    Notifications for @mentions via API not working

    janicemak

      We've developed a custom UI as a workaround to the 100 comment limitation (threaded conversations reverting to flat view (chronological order). This makes it impossible to view/follow contextual conversations when the comments display in different pages. The custom UI allows users to see comments in context (threaded view) and and also add comments--but we're having difficulties getting the @mention notification/inbox alert to generate for comments added via API.


      We're followed the instructions here: https://developers.jivesoftware.com/api/v3/cloud/rest/index.html#mentions and tried different variations discussed in this thread: https://community.jivesoftware.com/message/1488199.

       

      While the @mentions display correctly within the instance, the inbox alerts/notifications aren't generating in the mentioned user's inbox.

       

      We're only looking to @mention people, not places or content. The API posts the comments as the user. For example, I am posting the comment via custom UI and mentioning Stephanie Standring. In the instance, the comment is posted by me and the @mention icon appears next to Stephanie's name, but no notification appears in her inbox. Happy to share the exact code if it will help.

       

      FYI Rich Rans Brent Soffey Matt Walz