Janice - this appears that it should be able to work.
Can you run an additional test.
- Check the target user's inbox and see how many unread items are listed.
- Perform the process of creating the @ mention via api
- Revisit the target user's inbox. Did the unread list increment?
We are trying to see if the issue is with the notification being visible, or not existing altogether.
Hi Rich, Additional testing confirms that the unread list count didn't increase at all.
For internal jive reference as instances where this behavior was working:
Can you share the code, tips, etc. used in the instances where @mentions posted via API are sending notifications successfully?