2 Replies Latest reply on Apr 9, 2018 7:18 AM by Keeley Sorokti

Issues with search

barbaral Apr 9, 2018 6:43 AM

Hi Jive community!

Has anyone else experienced issues with search? We are running into situations where documents (both newly created and existing) are not being found, neither through the main spotlight search nor through the View Document widget/Document Viewer tile. We have already raised the issue with Jive but I was just wondering if anyone else has had a similar experience and what was done to resolve it?

Thanks!

Re: Issues with search

tmaurer Apr 9, 2018 6:49 AM (in response to barbaral)

Hi Barbara,

Please come join us over here where we are talking about and logging these kinds of things: Issue Tracking Document for Jive Customers | 2018. On our site, we haven't noticed issues since after the recovery last Thursday, but it would be good for you to note over there what you are seeing and also what you are hearing back fro support.

I'll also link your conversation into that document in case anyone wants to converse over here.

-Tracy
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Re: Issues with search

Keeley Sorokti Apr 9, 2018 7:18 AM (in response to barbaral)

See this also: Slowness in Response Time and Search
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