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What I've done in the past is provided easy instructions for using Windows Paint to open and then save the file as a PNG or a GIF. Typically with this problem, it is that the file is a JPG, so a simple file type change will do the trick.
Best of luck!
Hi. I've found the reverse, namely that PNG format is too big. Switching to JPG usually takes it down quite a bit.
I also use paint to reduce the pixel resolution. HTH
FWIW, I have also found that sometimes when people get a message that an image file is too large, it is not actually the file size, but instead the dimensions are too large (pixels wide or tall). So sometimes an image instead needs to be cropped - a whole different battle.