0 Replies Latest reply on Apr 11, 2018 8:12 AM by Jeff Shurtliff

    Is it possible to track sessions of anonymous users?

    Jeff Shurtliff Advanced

      Does anyone know if there is a way to track analytics via the Jive Cloud Analytics API / DES around the activities of an anonymous user?  (i.e. a user that hasn't logged in)


      Obviously if a user accesses something in our community that is publicly accessible then their info will be reported as "ANONYMOUS" in DES.  Is it possible to filter the data (either via the API / DES or after the fact in Excel) to see the activities from a specific anonymous user?


      I would like to measure, for example, if a particular anonymous lurker is visiting just one or two documents or several dozen.


      Any help or insights is appreciated!


      CC: Gene Ledbetter