10 Replies Latest reply on Apr 16, 2018 3:03 AM by Dori Gray

    Users being deactivated in Rewards

    Dori Gray

      Hi,

       

      In my community users reported either not accumulating points anymore and/or being unable to complete quests. I opened a case and the agent told me all complaining users had been deactivated. We did not do this, it happened on its own. I am trying to find out how many in my community are affected, and I also want to know if anyone else has experienced this.

       

      Update: The majority of our community is affected and have been deactivatd

       

      Another update: some of our settings have also been reverted. I only discovered that Challenging a user was turned on when someone challenged me this weekend. What happened here goes beyond just deactivated users. The entire reliability of Rewards is affected.

       

      Thank you.

       

      (Shai Sagi FYI)