6 Replies Latest reply on Apr 30, 2018 8:49 AM by gbrettmiller

    looking for best practices cleaning groups.


      We are preparing for the first time a big campaign to create awareness on the important of marking and deleting content and at the same time we will delete inactive groups.

      However, a big frein for people to delete content is that they fear or/and will lose 'points'. How do you deal with this?

      And what is the impact of deleting groups with trivial content for people who have posted that content? 

      And what do you do with questions in a support group that have been answered and where 1 time issues that have been permanently solved? Do you keep them and for how long, or do you move them to an archive group or do you delete them?

      What is your tip or advise?