No, there has been no communication from Aurea about it. I only know about it because I raised a case. I was told it is listed as a high priority bug that engineering is working on, but that they don't yet have any details as to when/how it will be fixed.
We have an ongoing use case for it where we add new Quests quarterly, and I'm not able to add the Quests to support that, either, so very much share your frustration.
I have this noted over in the tracking document, Issue Tracking Document for Jive Customers | 2018. Will link to this discussion from there as well, and hopefully we can keep each other up-to-date with any news we hear.
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Hi Heather Ausmus, I'm sorry to hear about your issue with Rewards and the impact it's having by restricting the number of requests you can make. Rewards is a big deal for communities! I'm looking into this for you now.
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Please accept our apologies for the lack of updates, we appreciate this Rewards issue is very frustrating. We have escalated this with Engineering stressing how important this issue is and we shall update you as soon as we have any updates or ETA regarding fix.