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Sometimes asking in here if other customers are having similar problems can help connect dots for support, so they more quickly realize that an issue is widespread. And also sometimes helps show where there might be a workaround that someone else has uncovered.
And I'd definitely recommend listing it on the Issue Tracking Document for Jive Customers | 2018 document, with a link to this post, as a way to track what's going on more broadly. Oonagh did a great job getting that going, and I think it has helped a lot of people.
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You have a number of options
- Escalate the case (presumably you have already taken this step) through your private support group
- Publicise the issue - which you are doing with this post, but as Tracy Maurer indicates there is much value in contributing your issue to the Issue Tracking Document for Jive Customers | 2018 document.
- Email your account rep
- Contact Chris Moore - VP Jive Customer Support. His details are in this comment in the above document.
Hi Donna Skoog,
Please accept our apologies that you have been encountering problems getting useful updates from Support and for the impact to your users not being able to upload files. We are continuing to follow up with our Engineering team and shall do what we can to provide you with additional information via the support case.