Hi Grace Puleo!
Sorry to hear you are having issues with your tiles. I noticed that you have a pending invitation to your support group so I went ahead and added you: Vineyard Vines . Please submit a support ticket in that group (click on the teal "Submit a Private Case for Jive Support" in the upper right corner) so that Support can assist you as soon as possible.
Let me know if you have any questions!
Thanks Sara for your help. I followed up in my group with a private case.