7 Replies Latest reply on May 8, 2018 2:20 PM by michael@thedistributionpoint.com

    Jive Technical Assistance within AureaWorks

    michael@thedistributionpoint.com

      I am just wondering...

       

      1. When a private case has been escalated to the "Engineers", Where does it go?
      2. When a frustrated Community Manager, such as myself, sees no traction on 3 tickets and a complete disregard on a mutual agreement, what should that person do? (by the way this isn't the first time! I've had no attention on one case lasting over a month)
      3. Is there a Technical Assistance Manager or Engineering Manager I can be directed to?