10 Replies Latest reply on Jul 6, 2018 9:19 AM by Helen Chen

    Anyone else having issues uploading videos?


      I had a user report that she had issues in the encoding phase. That it sat there for days. I haven't heard from anyone else, but we don't get a lot of videos in our instance, so decided to test myself (using Chrome). It has been hung up in the "trying to connect to server" status for over an hour. Not even getting to the encoding phase.


      I also checked the status.io page - nothing listed there. So I've started a case, but wanted to see if others have seen this issue.


      Video upload

      Chrome (latest version)

      Jive Cloud - 2016.3.10