2 Replies Latest reply on Aug 27, 2018 6:32 AM by m.suurling@sparklingcrm.nl

    Is it possible to use CRM.phone with the NEC SV8100 and which reports are available for CRM.phone?

    m.suurling@sparklingcrm.nl Novice



      The manuals or admin guides don't say anything about what systems are compatible for CRM.phone (not so far I could find it).

      So is there some experience with this phone system?


      Also this company want's to have a few reports:
      - How long is the caller waiting before answer?

      - How long is the caller on hold while transfering?

      - Total amount of time (even when transfering)?


      Are such reports possible when using CRM.phone?