2 Replies Latest reply on Aug 27, 2018 6:32 AM by m.suurling@sparklingcrm.nl

    Is it possible to use CRM.phone with the NEC SV8100 and which reports are available for CRM.phone?




      The manuals or admin guides don't say anything about what systems are compatible for CRM.phone (not so far I could find it).

      So is there some experience with this phone system?


      Also this company want's to have a few reports:
      - How long is the caller waiting before answer?

      - How long is the caller on hold while transfering?

      - Total amount of time (even when transfering)?


      Are such reports possible when using CRM.phone?