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CRM.phone is compatible with any telephony system (TS) that supports TAPI 2.x. CRM.phone Enterprise Edition also supports and integration with Skype for Business.
On top of that you can use CRM.phone's SDK to develop your own integration.
The metrics you're mentioning are typically provided by the TS itself. What you could look into is providing this data from the TS (via the so-called call data) to CRM so the information can be stored there.
Thanks for the (quick) response!
I can work with this.
Also for the reports that is a good way to check, also thought is was something within TS itself but have no experience with it.