8 Replies Latest reply on Sep 20, 2018 12:40 PM by Becky Dozier

    Support Issues

    oonagh.m

      Dani Villamor, I'm hoping you can help provide some clarity here.

      I'm currently experiencing an issue with my static resources. Images uploaded as static resources are now not displaying in tiles, and when I open the link to the static resource, I get a 404 error.

      I opened a support ticket, 03189831, but am being told that, because I use static resources to display in a custom tile, support cannot help me.

      I'm being directed to reach out to Social Edge, but Social Edge cannot help me troubleshoot a problem with my static resources.

      I've provided a supporting case, from another customer who uses static resources in OOTB tiles, but I'm still being told Jive can't help.

      Can you look into this, or explain how I'm supposed to get assistance from support regarding this issue?