1 Reply Latest reply on Sep 28, 2018 11:54 AM by michael.obermaier@aurea.com

    CRM.launcher installation

    stefgroenendaal Novice

      I'm currently experiencing problems with the automated installation of the CRM.launcher in a Citrix environment. When we manual install using the “Shared” mode everything works correctly. When we install automatically (which is preferred) using the parameters as described in the administrator manual via “RES one automation console” the CRM.launcher doesn’t work. The service is missing.


      CRM.launcher.exe --silent --mode=SHARED --username=Administrator --password=12345678


      I have two questions:

      1. Can I see which version (Single, All or Shared) is installed in any log file? I have checked the bugreport, but unfortunately couldn’t find anything.
      2. Are the parameters as described in the administrator guide correct?


      If you have other tips please let me know. Thank you in advance.


      Version: 11.15 Enterprise