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The easiest way for individual users to get an idea of their participation breakdown is for them to go to their own profile and view the Insights tab (if you are on Cloud and have it enabled). In the version you are currently on, each user can only see their data - you are not able to see data for other users yourself even as an admin.
When you migrate to AWS, an admin will have the option to configure the platform so that others can see your personal insights - but this may break GDPR policies if you have people in Europe, so check first!
The other ways to find individual participation data would be by using the eDiscovery option in the admin console which allows you to see all the activity for a particular user, or possibly by using the DES tool. But both of these methods are very manual and will not give you the nice breakdown that the Insights tab does.
When you look at the Analytics you can also see what the engagement activities are which might help you understand more what users are doing in the platform. See Community Manager Reports and Analytics - A Comparison to help you understand the data.
If you still think the data is off (is it wildly different from October?), then you can open a support case to see if they troubleshoot for you.
Hi Donna Skoog, I think Michelle should be back online tomorrow. If you don't see eDiscovery under Admin Console: System > Management > eDiscovery Search, Support can determine how to enable the eDiscovery Add On for your Jive community.
Here's the documentation on it: Core Help
You need full access admin access - and it may be an additional charge so it might not be in your community - but it normally is in admin console > system > management. It might be that we don't charge for it, because I believe it is used for helping companies by GDPR-compliant, but I'm not sure.
If you don't have this feature, the other way to get individual user activity in the community is via the Audit Log Viewer - you can filter on any user. Caveat: this is really hard to read but it's there if you absolutely need to pin down something that was done in the community.
Are you looking for the user-level activity of every user on the platform, or the activity level of one user in particular?
If it's the former, there's currently no way in Community Analytics to get individual user activity levels. The User Adoption reports used to give you each user's activity level for a specified date period, but that report has been removed. (hopefully not permanently)
As far as I know, the only way to get a similar report is to use the DES.