1 Reply Latest reply on Mar 14, 2019 11:33 AM by chris.benkert

    2019 Aurea Platinum for ALM question

    pat@dundee.net

      AUREA PLATINUM SUPPORT INCLUDES.: Managed upgrades once a year.

       

      What is a managed upgrade and how does it differ from those who are paying for updates and upgrades on a yearly basis?

       

      Thank you

        • Re: 2019 Aurea Platinum for ALM question
          chris.benkert

          Hi Patricia,

           

          A Managed Upgrade is an event where a member of the Support team performs the software update while you are on the phone with them. They also check the database connections and perform a mini audit of your environment (a full audit is also part of the Platinum Offering).  All customers who have a current Support Contract have access to upgrading to the latest software however those who are not Platinum customers may only contact Support for issues with their upgrade rather than having us on a screenshare with them as the upgrade is being performed.

           

          I hope this information helps but if not, please do not hesitate to let me know.

           

          Thanks!

          Chris

           

           

          Chris Benkert

          TEAM LEADER CUSTOMER EXPERIENCE

          AUREA EMAIL MARKETING & MESSAGING SOLUTIONS CUSTOMER SUPPORT

           

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