9 Replies Latest reply on Jun 11, 2019 7:24 AM by ingevwb

    Top & Trending Parameters

    hchattley

      I was wondering if there is a way to have some control over Top & Trending. No matter how much education I provide, users still go in and comment on old content and it caused outdated content to reappear on the homepage. For example, if it is more than three months old, it is excluded from appearing again in Top & Trending. If not, that might be a good feature to add into the mix.

        • Re: Top & Trending Parameters
          oonagh.m

          We've had a lot of issues with our top and trending content. It's really complicated, but what I've learned from support after months of trying to figure out why old content was appearing in top and trending/popular content is that it's basically working as intended. 

          Trending content isn't determined by all activity, and it's not activity over time, it's how fast an item gains activity, so an item with less likes and comments than other content can appear in the trending list if, say a dozen people view it in an hour, but newer content is only viewed once in that hour. I haven't found a good way around this, but it's a regular pain point from an admin perspective and from a user perspective. As an admin, it's hard to keep track of what's new on the platform when one- or two-year-old blogs keep getting resurrected. It's also hard for users who have occasionally seen old blogs/discussions/whatever and freaked out because they thought an old, resolved issue was reoccurring.

          It's definitely something I'd like to have more control over in the admin console. Xhevair "Jev" Maskuli something to add to the list?

          3 people found this helpful
            • Re: Top & Trending Parameters
              XMaskuli

              That is absolutely the case Oonagh McQuarrie.

              We discussed this in detail previously in Is there information on how something becomes Top & Trending in the homepage news? and that is pretty excellent summation.

               

              I think there is value in seeing when older content becomes very relevant again, so I don't know if a time limit is the right answer... The problem is that content that is followed by many users can easily get pulled back into T&T because any notification will end up triggering a lot of views in a short period of time.

              This might need to be solved by completely changing the idea behind determining what constitutes T&T content as I don't think customer specific parameter controls is the answer. I'm going to keep this in mind when thinking about redesign efforts.

               

              Please add comments or suggestions, I'm interested in everyone's ideas and thoughts on this.

              1 person found this helpful
                • Re: Top & Trending Parameters
                  oonagh.m

                  Maybe not a time limit per se but some control over what gets weighted and how. Say, reduce the weight of new views, and increase the weight of new likes, that might help stop old content that already has a lot of followers from being resurrected, and may help keep newer, fresher content (since it's more likely to get new likes vs the old stuff) nearer the top of the list.

                    • Re: Top & Trending Parameters
                      XMaskuli
                      Yup, I agree. I think taking a look at changing what is weighted heavily (Or counted at all) with regards to trending is the better approach vs. a time box, might be a potential near term consideration. 
                      There are going to be lots of other factors involved for long term consideration in how T&T might work when we think about People Graph data as well.
                        • Re: Top & Trending Parameters
                          hchattley

                          Jev, an even better approach would be to give community managers more control of their homepage. Make Top & Trending a tile that we can choose to place on the homepage or in any space we want.

                          • Re: Top & Trending Parameters
                            ingevwb

                            Another pain point seems to me the fact that  as a copywriter or communication manager you have no features to manages the life cycle of 'a blogpost' or official news. It would already help if communicators couldu add an expiration date to a blogpost. The only way to archive today is to select them manually and move them to an unlisted archive. Very timeconsuming process.

                             

                            for the cloud version: It would also help if top&trending news was not mingled with the official news on the homepage. People wan to see top&trending (in one language) and not as first items.  Hope this feedback contributes to the discussion.

                            kr

                    • Re: Top & Trending Parameters
                      tmaurer

                      As far as I'm aware, there is no way for individual instances to modify the algorithms used to create Top & Trending. It is hard coded and is the same for all customers.